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Praise for The Patient Survival Handbook

Providing and receiving healthcare services is about as complex as it gets, far more complex than flying an airplane. Hazards abound, and yet complacency is pervasive. Even professionals do not always recognize the dangers, and only by partnering with patients for best and safest outcomes can sustained improvements be realized. Steve and Rick have hit the nail on the head – a thoughtful guide for patients that encourages understanding and nurtures mutual, shared engagement necessary for success.
Daniel L. Cohen MD, FRCPCH, FAAP, International Medical Director, Datix Ltd. and Datix (USA) Inc.
These gentlemen have collaborated to create a story, rather a book full of stories that have the power to educate, to inform, and to move people toward a personal practice of safety in healthcare. It is practical, honest, and optimistic in its approach, not another bashing of the healthcare system – which is so often and easily done, but rather a hopeful promise that if we become vigilant, educated advocates, we will better navigate this complex and miraculous system we call healthcare.
Lynn Ehrmantraut, Senior Vice President, Performance Improvement, Avatar Solutions
This remarkable book looks at healthcare from the inside out by asking, “What does a patient need, and what can a patient and their supporters do to be sure they get it?” It’s an encyclopedic guide for anyone journeying through the labyrinth of 21st Century healthcare, and a great resource for healthcare organizations wise enough to ask, “What is it about the way we work that makes this book so necessary?”
John Kenagy, MD, MPA, FACS, Author of Designed to Adapt: Leading Healthcare in Challenging Times
There are many books about medical errors, but this handbook gives patients and their loved ones ways to prevent them. The lists of questions alone are worth the price! This is a book that I will keep as a friendly guide to help me and people I love navigate a variety of possible encounters with healthcare professionals. Instead of feeling overwhelmed, confused, or helpless, people can use the specific tips in this handbook to empower themselves to become a more informed and active partner in preventing errors and in making better healthcare decisions.
Dawn Lipthrott, LCSW
It’s said, “knowledge is power.” In the book you have the information to ask relevant questions and make informed decisions with regard to your care. Treatment from individual, talented medical professionals does not necessarily translate into a safe and effective care experience. It is your responsibility to ensure your providers are a team of thoughtful, engaged professionals, acting collaboratively, with a shared vision for the intended positive outcome. As patients, we have the power to positively impact safety in healthcare by putting to practice the advice in this book.
Fredrick Larson, Healthcare Executive
Medical errors are still a problem for 21st Century medicine, and patients must be aware of how to be watchful for their own care. This book provide an excellent guide on how to be aware of potential flags that patients and their relatives must be aware of in order to prevent becoming victims of potential medical mistakes.
Angel Colon-Molero, MD, Physician Executive
The critical accomplishment of this book lies in the sensitively-worded, yet powerful approach derived from real-world experience which extols the nature and beauty of partnership in caring for very ill patients. Whether we are talking about 100,000 deaths from medical errors, or the millions of adverse drug events that complicate patient care on a day-to-day basis, the solution comes down to communication; a care situation that provides space to just listen is critical.
John Langdon, MD


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About the Authors

Stephen PowellStephen Powell, MS

Steve is the CEO of Synensys, a healthcare consulting firm dedicated to helping hospitals achieve zero preventable harm, and is a recognized leader in the development of practices, behaviors and strategies to improve organizational outcomes. He is a member of the development team that created the TeamSTEPPS teamwork and communication system for healthcare organizations. He has supported the success of over 350 organizations in 11 countries to improve patient safety, quality, and the patient experience by creating a culture of safety. He earned a Master’s in Human Factors from Embry-Riddle Aeronautical University. Steve is a graduate of the Naval Postgraduate safety school and earned his undergraduate degree in Mathematics from the University of North Carolina at Chapel Hill. He is a member of the American College of Healthcare Executives and the Clinical Human Factors Group.

Richard StoneRichard Stone, MS

Richard is formerly the Chief Innovation Officer of Synensys, a healthcare consulting firm dedicated to helping hospitals achieve zero preventable harm, and is a nationally recognized speaker on the power of storytelling. Over the last 20 years he has developed story-based programs for team building, leadership development, and diversity training for hospitals, and has worked nationally with hospice volunteers and staff through his program Journey Into the Healing Power of Storytelling. Rick is also the author of three books: The Healing Art of Storytelling, Stories: The Family Legacy, and The Kingdom of Nowt, as well as the publisher of the award winning board game Pitch-A-Story. Prior to joining Synensys, he was the StoryAnalytics Master for the IDEAS Innovation team where he co-created StoryCare, an innovative program for driving behavioral change among staff to improve patient safety and satisfaction.